Imagine this: You're excited to roll out a funky new enhancement to your conversational AI system. But shortly after deployment, customers start complaining about issues they never encountered before. As [...]

Anyone in the business of monitoring conversational assistants or bots will be used to keeping a keen eye on performance metrics. Whether it’s being alert to outages or handover spikes [...]

Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants. For customer experience-minded companies it’s understandable why: ”Our customers love our [...]

Businesses are going through a transformation of adopting Conversational AI at pace. The speed of adoption has never been quicker given the current economic climate, the impact of COVID-19 and [...]