The CAI Company is the team behind Chatpulse®, the chatbot analytics platform that helps organisations get to the heart of their conversational data.
Chatpulse enables teams to explore their chatbot data, find answers, and uncover issues. Its metrics and indicators have been developed by conversational AI specialists with extensive experience in analysing chatbot conversations at scale.
Alongside continually developing new chatbot analytics capabilities within Chatpulse, our experts can help you get the most from the platform or carry out more in-depth analysis on your behalf.
FEATURED ARTICLES
HelloFresh Customer Story
About HelloFresh HelloFresh is a leading global recipe and meal box delivery service. Fresh ingredients and never frozen, fully prepared meals are delivered directly to customers' doorsteps ready to cook, [...]
Chatpulse FAQs
Your questions on Chatpulse answered The team here at The CAI Company consists almost entirely of chatbot designers and developers. People passionate about designing better conversations between machines and humans; [...]
Agentic AI: Hype, Reality, and Opportunity in Conversational AI
“Agentic AI” is everywhere right now. You see it in headlines, conferences, and webinars, promising autonomous digital agents that think, act, and make decisions for you. But what does it [...]
LATEST BLOG POSTS
Why Your Chatbot Analytics Dashboard Isn’t Telling You the Whole Story
Does your chatbot analytics dashboard tell you the whole story, and give you the full picture when it comes to metrics that matter and customer satisfaction? "Containment rate is up [...]
Raise the Return on Chatbots, Virtual Assistants, AI Agents and Microsoft Copilot Studio Implementations
Chatpulse, an advanced conversational AI analytics platform, is now available on Mircrosoft Azure Marketplace, helping organisations reduce contact centre costs and improve customer experience and automation success. Bristol, 6th August [...]
How Do You Best Measure AI Performance and Gain Business Value?
Find success with conversational artificial intelligence: define and prioritise metrics based on desired business outcomes. To measure AI performance, you need methods that understand the conversation itself, the meaning [...]
OUR CONVERSATIONAL AI CONSULTING SERVICES
STRATEGY
Ensure your program is defined and organisationally aligned to deliver the utmost value.
DESIGN
Conversational and solution design to maximise business impact and scale.
IMPLEMENTATION
Years of Conversational AI experience and best practice to mitigate risk and build a world class experience.
MAINTENANCE
Proven approaches to rejuvenate your solution and boost results.