The CAI Company is the creator of Chatpulse®, the chatbot analytics platform that helps teams get to the heart of their conversational data.
Chatpulse enables teams to explore their chatbot data at scale, find answers, and uncover issues. Its metrics and indicators go beyond traditional BI reporting and KPI measurements.
Alongside continually developing new chatbot analytics capabilities within Chatpulse, our conversational AI specialists can help analysts get the most from the platform or carry out in-depth analysis on their behalf.
FEATURED ARTICLES
HelloFresh Customer Story
About HelloFresh HelloFresh is a leading global recipe and meal box delivery service. Fresh ingredients and never frozen, fully prepared meals are delivered directly to customers' doorsteps ready to cook, [...]
Chatpulse FAQs
Your questions on Chatpulse answered The team here at The CAI Company consists almost entirely of chatbot designers and developers. People passionate about designing better conversations between machines and humans; [...]
Agentic AI: Hype, Reality, and Opportunity in Conversational AI
“Agentic AI” is everywhere right now. You see it in headlines, conferences, and webinars, promising autonomous digital agents that think, act, and make decisions for you. But what does it [...]
WHO WE’VE WORKED WITH
The CAI Company has decades of direct, hands-on experience working on conversational AI projects for leading brands across all sectors.
LATEST BLOG POSTS
What Is the Difference Between Conversational Analytics and Conversational Data Analytics?
Having a Conversation with Your Data Is Not the Same as Analysing Conversations.Conversational analytics lets people ask questions of data in natural language. Conversational data analytics analyses conversations themselves to [...]
Why Your Chatbot Analytics Dashboard Isn’t Telling You the Whole Story
Does your chatbot analytics dashboard tell you the whole story, and give you the full picture when it comes to metrics that matter and customer satisfaction? "Containment rate is up [...]
Raise the Return on Chatbots, Virtual Assistants, AI Agents and Microsoft Copilot Studio Implementations
Chatpulse, an advanced conversational AI analytics platform, is now available on Mircrosoft Azure Marketplace, helping organisations reduce contact centre costs and improve customer experience and automation success. Bristol, 6th August [...]
OUR CONVERSATIONAL AI CONSULTING SERVICES
STRATEGY
Ensure your program is defined and organisationally aligned to deliver the utmost value.
DESIGN
Conversational and solution design to maximise business impact and scale.
IMPLEMENTATION
Years of Conversational AI experience and best practice to mitigate risk and build a world class experience.
MAINTENANCE
Proven approaches to rejuvenate your solution and boost results.