Having a Conversation with Your Data Is Not the Same as Analysing Conversations.Conversational analytics lets people ask questions of data in natural language. Conversational data analytics analyses conversations themselves to [...]
Does your chatbot analytics dashboard tell you the whole story, and give you the full picture when it comes to metrics that matter and customer satisfaction? "Containment rate is up [...]
Chatpulse, an advanced conversational AI analytics platform, is now available on Mircrosoft Azure Marketplace, helping organisations reduce contact centre costs and improve customer experience and automation success. Bristol, 6th August [...]
Find success with conversational artificial intelligence: define and prioritise metrics based on desired business outcomes. To measure AI performance, you need methods that understand the conversation itself, the meaning [...]
Darren Ford, our CEO, is just back from Vegas, and here he shares his reflections on CCW and how contact centre AI is "getting serious'. I recently attended CCW Las [...]
It is easy to understand why people feel uneasy about AI. The public conversation is often dominated by risk: job displacement, misinformation, hallucinations, data privacy, bias, surveillance, and loss of [...]
At last week's fantastic Beyond Boundaries conference, we networked, we listened, we shared. And we reflected. Beyond Boundaries is a global Conversational AI festival hosted by the CDI Foundation, focusing [...]
The CAI Company is working with a team based at King’s College London on a complex conversational AI use case within a therapeutic setting; governance, ethics and language all need [...]
“We are AI experts” “Our product/solution/platform is AI enabled” “We’re an AI first company” How often do you hear statements like these? Probably a lot. Artificial intelligence is evermore prolific, [...]
Chatpulse Identified $500K Cost Savings for Food & Drink Industry Chatbot More than five years of experience in conversational AI for the food subscription sector feeds Chatpulse algorithms [...]
