Find success with conversational artificial intelligence: define and prioritise metrics based on desired business outcomes. To measure AI performance, you need methods that understand the conversation itself, the meaning [...]
Darren Ford, our CEO, is just back from Vegas, and here he shares his reflections on CCW and how contact centre AI is "getting serious'. I recently attended CCW Las [...]
It is easy to understand why people feel uneasy about AI. The public conversation is often dominated by risk: job displacement, misinformation, hallucinations, data privacy, bias, surveillance, and loss of [...]
At last week's fantastic Beyond Boundaries conference, we networked, we listened, we shared. And we reflected. Beyond Boundaries is a global Conversational AI festival hosted by the CDI Foundation, focusing [...]
The CAI Company is working with a team based at King’s College London on a complex conversational AI use case within a therapeutic setting; governance, ethics and language all need [...]
“We are AI experts” “Our product/solution/platform is AI enabled” “We’re an AI first company” How often do you hear statements like these? Probably a lot. Artificial intelligence is evermore prolific, [...]
Chatpulse Identified $500K Cost Savings for Food & Drink Industry Chatbot More than five years of experience in conversational AI for the food subscription sector feeds Chatpulse algorithms [...]
Cutting through the hype-fuelled noise in Conversational AI: From Conversations to Insight Conversational AI has been surrounded by buzzwords and hyped-fuelled concepts over the past few years. In his upcoming [...]
If you work anywhere near AI or automation, you’ll have noticed the huge growth in the use of the term agentic AI. It’s sometimes described as the next evolution of [...]
Twenty Years of Conversational AI: Lessons from the Field Conversational AI has seen huge changes in the field, not least in the past 5 or so years. However, some of [...]
