Exploring the Potential of LLMs for Intent Recognition
There’s no denying that LLMs, such as OpenAI’s GPT series, will have a huge part to play in the growing conversational AI landscape. There have been countless posts and articles [...]
There’s no denying that LLMs, such as OpenAI’s GPT series, will have a huge part to play in the growing conversational AI landscape. There have been countless posts and articles [...]
In this article, we’ll look at the subject of lengthy inbound messages, and some practical ways for bots to handle them better. One of the many things we’ve come to [...]
Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants. For customer experience-minded companies it’s understandable why: ”Our customers love our [...]
Businesses are going through a transformation of adopting Conversational AI at pace. The speed of adoption has never been quicker given the current economic climate, the impact of COVID-19 and [...]
Conversational AI is a form of Interactive Artificial Intelligence that enables a humanlike dialogue between a person and computer system. It could be a customer service chatbot, home control system, [...]