Microsoft Copilot Studio makes it increasingly practical for organisations to build and deploy conversational experiences across customer service, employee support and other business processes. But deploying a copilot is only [...]
Having a Conversation with Your Data Is Not the Same as Analysing Conversations. Conversational analytics lets people ask questions of data in natural language. Conversational data analytics analyses conversations themselves [...]
Does your chatbot analytics dashboard tell you the whole story, and give you the full picture when it comes to metrics that matter and customer satisfaction? "Containment rate is up [...]
Chatpulse, an advanced conversational AI analytics platform, is now available on Microsoft Azure Marketplace, helping organisations reduce contact centre costs and improve customer experience and automation success. Bristol, 6th August [...]
Find success with conversational artificial intelligence: define and prioritise metrics based on desired business outcomes. To measure AI performance, you need methods that understand the conversation itself, the meaning behind [...]
Darren Ford, our CEO, is just back from Vegas, and here he shares his reflections on CCW and how contact centre AI is "getting serious'. I recently attended CCW Las [...]
It is easy to understand why people feel uneasy about AI. The public conversation is often dominated by risk: job displacement, misinformation, hallucinations, data privacy, bias, surveillance, and loss of [...]
At last week's fantastic Beyond Boundaries conference, we networked, we listened, we shared. And we reflected. Beyond Boundaries is a global Conversational AI festival hosted by the CDI Foundation, focusing [...]
The CAI Company is working with a team based at King’s College London on a complex conversational AI use case within a therapeutic setting; governance, ethics and language all need [...]
Chatpulse is more than an analytics interface built around widely available AI tools. Certain conversational analysis methods used within the platform are protected by a patent, reflecting the original research [...]
