Services

Whether you are a first-time adopter or refreshing an existing solution because business sponsors are unimpressed by past results, we have the specialist skills to help.  From strategic consulting at a Project Board level, through to requirements capture, solution design and implementation of complex dialogues – all the while coaching your team for ongoing independent success.

We will guide and support you to provide a genuine ROI whilst delighting your users.  With our help, you can simultaneously increase

  • Accuracy
  • Containment
  • Average Order Size
  • First Contact Resolution
  • CSAT

With many successful projects under our belt, The CAI Company can get you started on the right foot or support you in taking corrective action if you have an already developed yet underperforming solution.

When all is done, we then coach and train your team to give them the skills they will need to successfully maintain, enhance and further develop the solution to deliver continuous improvement and tangible business value.

Strategy

  • Business case

  • Strategic planning

  • Program definition

  • ROI

  • Team structure

  • Governance

Solution Architecture

  • Technologies

  • LLMs and Generative AI

  • Integrations

  • Data

  • GDPR

  • Security

Data

  • Conversational data analysis

  • Data driven scope

  • Training data

  • Prediction of outcomes

Scoping

  • Use Cases

  • User stories

  • Knowledge structure

  • Conversational design

  • Solution design

Build and Deployment

  • Agile management

  • Modelling

  • Dialogue features

  • UI

  • Flow development

  • Integrations

  • Roll out

Maintenance

  • Reporting

  • Analysis

  • Fixes

  • Fine tuning

  • Enhancements

  • Team coaching

LLMs and Generative AI

With the emergence of Large Language Models like the GPT series from OpenAI, the landscape of Generative AI is both amazing and exciting. Plus, LLMs can do much more than generate text and there are many other use cases where LLMs excel in improving a conversational experience.

If you’re currently exploring LLMs we can help you get the best from this technology, including fine-tuning and prompt engineering. We’d love to discuss your project’s use cases and advise how LLMs can help shape your solution.

With many successful projects under our belt, The CAI Company can get you started on the right foot or support you in taking corrective action if you have an already developed yet underperforming solution.

When all is done, we then coach and train your team to give them the skills they will need to successfully maintain, enhance and further develop the solution to maintain an upward KPI trend.

UPCOMING CONVERSATIONAL AI PROJECT?