“We are AI experts”

“Our product/solution/platform is AI enabled”

“We’re an AI first company”

How often do you hear statements like these? Probably a lot. Artificial intelligence is evermore prolific, and AI claims are rife.

As AI is found in an increasing array of solutions, systems and business processes, and it becomes a ubiquitous part of all our work lives, just what can you do or check to ensure that these claims are real?

Three aspects worth your consideration

AI Experience

There has been significant change in the Conversational AI industry, not least in the last 5 years with the advent of large language models (LLMs) and easy-access tools such as ChatGPT and Claude. But only someone with 20 years of experience across academic research and enterprise delivery can know first-hand what has genuinely changed in Conversational AI, and what hasn’t; what is really relevant in a given situation, and what is simply hype or hot air.

So whilst some companies may profess to be AI-first, or AI-led, it’s worth asking: what depth of AI knowledge does this company have?

The team here at The CAI Company (notably Dr Alice Kerly) have significant AI knowledge, length of experience and continue to be instrumental in shaping, influencing and supporting the conversational AI sector.

Intellectual Property

Is a vendor jumping on the AI bandwagon, or can deep seated proprietary intellectual capital be proved? One way to check this is via trademarks and patents within solutions and offerings. This can help differentiate between organisations that have perhaps found a savvy way of prompting tools on the market, and those that developed those tools – and will be better able to use them to help your organisation and your customers with the best solutions.

Does the company have a patent?

The CAI Company has a patent for proprietary AI processes, methodologies and algorithms within Chatpulse. Chatpulse offers quantitative and qualitative bot analytics, to give you in-depth actionable insights into your business’s AI conversations.

This video and the fact that Chatpulse uses patented technology very much grabbed the attention of viewers, including Conversational AI News and TrendHunters.

Real Results for Customers

The ultimate proof point in success with Conversational AI? Meaningful business outcomes for happy customers.

Look for customer testimonials, facts and data that backs up claims, such as:

  • We’ve seen a 5% increase in containment save £300k a year (based on 100k conversations pm at £5 per agent call).
  • Chatpulse discovered 31% of a customer’s shipping queries were being misrouted to pre-sales agents. An easy fix to this costly mistake saw a reduction in hundreds of agent calls per month.
  • One customer did not realise that hundreds of their customers were being sent in a handover loop, repeatedly offering an agent but failing to connect. Chatpulse found the issue and the bug was fixed.

(Yes, these are real examples)

What do customers say about The CAI Company?

“They don’t just deliver solutions; The CAI Company provides proactive, scalable recommendations that anticipate our future needs. Their dedication to our success has made them an integral part of our operations, and I couldn’t recommend them more highly as a strategic partner.” Yamini Tailor, Associate Director, CX Automation and Technology at HelloFresh

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