Conversational AI Events

There are some exciting conversational AI events, conferences and webinars taking place, and these are the ones that you’ll find us at.

The 5 pillars of successful CAI projects

• Location: Online
• Type: Webinar​​
  
• Date: Wed, 10 Jun 2026 16:00 – 16:30 (UTC+00:00) Dublin, Edinburgh, Lisbon, London​​

Join The CAI Company for “The 5 pillars of successful CAI projects”, a practical webinar for customer service, CX and digital transformation teams looking to get better outcomes from conversational AI.

In this session, we will explore the foundations that make CAI projects work in the real world: clear business goals, strong conversation design, robust data and insight, effective platform choices, and continuous optimisation after launch. Whether you are planning a new virtual assistant, improving an existing chatbot, or reviewing the ROI of your conversational AI estate, this webinar will help you identify where to focus and what to avoid.

Expect practical guidance from CAI specialists with hands-on experience helping organisations design, deploy and improve conversational AI solutions.

Maximise ROI on your Conversational AI

• Location: Online
• Type: Webinar​​
  
• Date: Thu, 25 Jun 2026 16:00 – 16:30 (UTC+00:00) Dublin, Edinburgh, Lisbon, London​​

The CAI Company is hosting “Maximise ROI on your Conversational AI”, a practical webinar for organisations that want their AI assistants and conversational AI projects to deliver measurable business value.

In this session, we will explore how to move beyond simply launching a chatbot or virtual assistant, and instead focus on outcomes such as cost reduction, improved customer experience, higher containment, better insight and increased operational efficiency. We will look at the common reasons CAI projects fail to realise their potential, and the steps teams can take to assess performance, identify opportunities for improvement and build a stronger return on investment.

Designed for CX, customer service, digital and transformation leaders, this webinar will provide practical guidance on how to evaluate your current conversational AI estate and make smarter decisions about optimisation, investment and next steps.

Beyond Boundaries Global Festival​

• Location: Maritime Museum of Barcelona
• Date: 28-30 April 2026
  
• Type: Conference & Exhibition​​
  
• Attendees: Darren Ford, Alice Kerly, Al Osmond, Tor Park

Beyond Boundaries is a two-day Global event for generative AI and conversational AI professionals

Created by CDI Foundation events, Beyond Boundaries takes conversational AI to new heights, forges connections beyond our screens, celebrates our community and breaks down the barriers between people, organisations and technologies.

Both Darren and Alice presented:

• Darren talked about performance measurement and the huge opportunities revealed when organisations get access to actionable insights from their conversational data.
• Alice shared lessons from two decades in the CAI field, looking at what the shifts from early dialogue systems to modern tools mean for how teams should work today, and offering real advice for current leaders and practitioners.

We were also in the exhibition area, showcasing Chatpulse and sharing our expertise – it was fantastic to meet so many people there!

From Data to Impact: Measuring Agent Success in the Generative AI Era​

• Location: Online
• Type: On-Demand Webinar​​
  
• Hosts: Darren Ford, Founder & CEO, The CAI Company and Hans van Dam, Founder & CEO, Conversation Design Institute

Darren Ford and Hans van Dam review the playbook on how to take your AI assistant to the next level

If your AI assistant delivers mixed results, you’re not alone. Many teams design great conversations but lack the data to know what really works. 

 This session shared a playbook for effective, scalable and meaningful measurement of virtual assistants from The CAI Company’s journey supporting large-scale deployments – and subsequently developing Chatpulse. What was up for discussion? Field-tested insights, actionable frameworks, and a better understanding of how to measure conversational AI the right way.

Use this playbook to unlock value from your conversational data to supercharge the performance of your AI assistant. Gain practical strategies to turn conversational data into actionable insights, whether you’re launching your first assistant or optimising an existing deployment.

Conversational AI Success with Chatpulse

• Location: Online
• Type: On-Demand Webinar​​
• Presenters: Darren Ford & Mike Read

 Take Your Conversational AI to the Next Level​

• Location: Online
• Type: On-Demand Webinar​​
  
• Presenters: Darren Ford & Mike Read

Use of conversational artificial intelligence is growing as savvy organisations look to improve customer service, reduce costs and offer the best possible experience for users.

But chat and voice assistants can be hard to get right. Are these conversations solving problems? Or creating them? Join us as we delve into how to enhance your bot or virtual assistant to exceed expectations – and deliver exceptional cost savings and ROI

• Just a 1% improvement in handover rates could save £250,000 per year for an organisation with 500,000 conversations per month
• A 5% increase in containment could save £300,000 per year on a virtual agent or chatbot that has 100,000 conversations a month where the cost per agent call is £5

To get to the heart of your conversational data and identify how your organisation can prioritise enhancements and drill down into every single conversation, Chatpulse is here. Leverage the qualitative as well as quantitative data behind conversational AI to

• enhance customer satisfaction
• improve operational efficiency
• save money

How Do You Assess Bot Performance?

• Location: Online
• Type: On-Demand Webinar​​
  
• Presenters: Lucy Davis & Mike Read

If you work in Conversational AI, you know how important it is to measure bot performance. Yet there’s a lack of information on how other organisations go about it, best practices and standard tooling; it’s not easy to benchmark your results – or find out what your peers are doing.

• What indicators are important?
• What’s a reasonable regularity to be checking your performance data?
• What tools do you use to monitor performance?

Just how do you assess bot performance effectively? We decided to find out and conducted some research and a survey earlier this year.

Watch our webinar to discover what we found out. We share the current state of play when it comes to conversational AI, information on teams that are responsible for virtual assistants, and (most importantly) how to enhance your bot or virtual assistant to exceed expectations and deliver exceptional cost savings and ROI.

Big Data LDN 2025​

• Location: Olympia London
• Date: 24-25 September 2025
  
• Type: Conference & Exhibition​​
  
• Attendees: Darren Ford

Big Data LDN is the UK’s leading data, analytics & AI event. The event provides the data community with the opportunity to discuss their business requirements with leading technology vendors and hear from expert speakers in the conference programme.

Darren was there to advise on how you can get the best from your conversational data – and how to identify actionable insights. Plus sharing our chocolate!

If you’d like to arrange a chat with Darren email him: darrenf@thecaicompany.com or find him on LinkedIn

 European Chatbot and Conversational AI Summit

• Date: 19th-20th March​ 2025
  
• Location: John McIntyre Conference Centre, Edinburgh University, Scotland
• Type: Conference & Exhibition​​
  
• Attendees: Darren Ford, Alice Kerly and Zane Indane

We had a great time seeing our conversational AI peers, friends and innovators at an informative event. Some really insightful sessions – and the chance for us to talk about our CAI Health Check and new analytics tool, Chatpulse