Conversational AI Events

There are some exciting conversational AI events, conferences and webinars taking place, and these are the ones that you’ll find us at.

European Chatbot and Conversational AI Summit

  • Date: 19th-20th March​
  • Location: John McIntyre Conference Centre, Edinburgh University, Scotland
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford, Alice Kerly and Zane Indane

We had a great time seeing our conversational AI peers, friends and innovators at an informative event. Some really insightful sessions – and the chance for us to talk about our CAI Health Check and new analytics tool, Chatpulse


How Do You Assess Bot Performance?​

  • Location: Online
  • Type: On-Demand Webinar​​
  • Presenters: Lucy Davis & Mike Read

If you work in Conversational AI, you know how important it is to measure bot performance. Yet there’s a lack of information on how other organisations go about it, best practices and standard tooling; it’s not easy to benchmark your results – or find out what your peers are doing.

– What indicators are important?
– What’s a reasonable regularity to be checking your performance data?
– What tools do you use to monitor performance?

Just how do you assess bot performance effectively? We decided to find out and conducted some research and a survey earlier this year.

Watch our webinar to discover what we found out. We share the current state of play when it comes to conversational AI, information on teams that are responsible for virtual assistants, and (most importantly) how to enhance your bot or virtual assistant to exceed expectations and deliver exceptional cost savings and ROI.


CCW – Customer Contact Week, UK Summit​

  • Location: Allianz Stadium, Twickenham, London
  • Date: 12th – 14th May​
  • Type: Conference ​​
  • Attendee: Darren Ford

The Summit brings together thought leaders and pioneers in customer management with new content empowering organisations to elevate experiences across the entire consumer journey. We’re looking forward to insights that bring alignment to cross-functional goals, and integrate human-centric and AI-driven strategies seamlessly.

Find Darren to chat about using conversational AI effectively, or find out about Chatpulse, a A SaaS solution that offers quantitative AND qualitative analysis of your virtual assistant, for in-depth, actionable insights into your organisation’s AI conversations.


AI Ethics, Risks and Safety Conference​

  • Location: Watershed, Bristol
  • Date: 15th May​
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford, Mike Read, Lucy Davis

This event brings together leading experts to discuss the challenges and opportunities of AI. Featuring speakers from industry and government, the conference will explore business applications of AI, the ethical implications of AI agents, the future of AI, along with the resources available for building safe and responsible Artificial Intelligence.

We’ll be showcasing Chatpulse, a SaaS solution that offers quantitative AND qualitative bot analysis in one tool, giving you in-depth, actionable insights into your organisation’s AI conversations.


Take Your Conversational AI to the Next Level​

  • Location: Online
  • Date: Wednesday, 21st May
  • Time: 4pm – 4.45pm BST / 11am – 11.45am EST
  • Type: Webinar​​
  • Presenters: Darren Ford & Mike Read

Use of conversational artificial intelligence is growing as savvy organisations look to improve customer service, reduce costs and offer the best possible experience for users.

But chat and voice assistants can be hard to get right. Are these conversations solving problems? Or creating them? Join us as we delve into how to enhance your bot or virtual assistant to exceed expectations – and deliver exceptional cost savings and ROI

  • Just a 1% improvement in handover rates could save £250,000 per year for an organisation with 500,000 conversations per month
  • A 5% increase in containment could save £300,000 per year on a virtual agent or chatbot that has 100,000 conversations a month where the cost per agent call is £5

To get to the heart of your conversational data and identify how your organisation can prioritise enhancements and drill down into every single conversation, Chatpulse is here. Leverage the qualitative as well as quantitative data behind conversational AI to

  • enhance customer satisfaction
  • improve operational efficiency
  • save money


Beyond Boundaries Global Festival​

  • Location: Maritime Museum of Barcelona
  • Date: 13th – 15th October​
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford, Alice Kerly, Mike Read, Lucy Davis

Beyond Boundaries is a two-day Global event for generative AI and conversational AI professionals

Created by CDI Foundation events, Beyond Boundaries takes conversational AI to new heights, forges connections beyond our screens, celebrates our community and breaks down the barriers between people, organisations and technologies.

We’ll be presenting, and you will also be able to find us in exhibition area – come and say hi and find out more about Chatpulse if you’re there too!