PATENTED CONVERSATIONAL ANALYSIS METHODS

Chatpulse® brings your chatbot analytics to life.

Built for conversational AI, Chatpulse combines quantitative and qualitative analytics to help you understand and improve chatbots, virtual assistants, voice agents, and AI agents. Its analysis is underpinned by proprietary methods protected by a patent.

Chatpulse - chatbot analytics workbench screen

More than metrics.
Real business impact.

  • Improve customer experience and conversation outcomes
  • Reduce avoidable agent handovers and operational cost
  • Prioritise fixes by scale, impact and business value
  • Measure the effect of improvements over time
  • Give product, CX and operations teams a shared view of performance
Chatpulse - chatbot analytics workbench indicator metrics

Uncover problems and improve chatbot performance.

Automated conversations are increasingly important for every business, but chat and voice assistants can be hard to get right. Are they solving problems or creating them?

Chatpulse is a SaaS chatbot analytics platform designed and used by conversational AI specialists to review millions of conversations. With indicators that go beyond traditional chatbot performance analytics KPIs, Chatpulse finds the “needle in the haystack”, so you can focus on building world-class virtual assistants.

Go beyond dashboards and explore every conversation.

Chatpulse is chatbot analytics software built for teams that need deeper chatbot performance analytics than standard business intelligence (BI) reporting provides.

Improve chatbot performance by uncovering issues, quantifying their impact and priority, and measuring the outcome of changes.

Chatpulse lets you explore overall trends, topics and journeys, then drill into individual conversations to understand what is happening across your chatbot, virtual assistant, voice agent or AI agent.

Chatpulse - chatbot analytics example metrics

  • Identify whether prospective purchasers are being directed to the right place

  • Focus on escalated conversations to check they are being routed correctly

  • Investigate misrouted or misunderstood intents

  • Identify utterances and overall topics that trigger fallbacks

  • Investigate when and why people abandon the conversation

  • Drill down into specific conversations to really get to the root cause of an issue

  • Zoom out to validate how often specific scenarios occur

  • Measure bot improvements and demonstrate their impact

Discover actionable insights

Chatpulse is conversational AI analytics software designed to help you uncover, troubleshoot, and size issues across your automated conversations. From high-level insights down to individual messages, Chatpulse is trusted by some of the world’s largest companies.

Find hidden failure patterns

Chatpulse identifies recurring issues, failed journeys and unexpected customer behaviour that standard metrics can miss.

Patented analysis methods

Chatpulse combines proprietary, patent-protected methods with carefully selected AI techniques to help you understand conversations at scale.

Redefine KPIs

Out-of-the-box BI dashboards and platform analytics don’t always measure the things that matter. Chatpulse tracks the things that do.

Investigate issues faster

Move from overall performance trends to the individual conversations behind an issue, without waiting weeks for manual analysis.

Designed for scale

Chatpulse processes millions of conversations. No matter how busy your chatbot is, Chatpulse can handle the data at speed.

Data for everyone

Whether you have a team of 2 or 200, Chatpulse allows conversation designers, developers, CX and ops to uncover insights.

Easy to set up

Whether your conversational data comes directly from a CAI platform, or is exported to a spreadsheet, set-up is quick and easy.

Secure and safe data

We’re experienced in handling data safely and securely for global enterprises and are fully compliant with international data legislation.

Tailored to your business

Include custom data points to get to the heart of the issue. Tailor according to your business objectives.

Chatpulse analysis results

Routing for success

Chatpulse discovered 31% of one customer’s shipping queries were being misrouted to pre-sales agents. An easy fix to this costly mistake saw a reduction in hundreds of agent calls per month.

What customers really want

Customers wanted a new start on New Year’s Day, but the healthy food brand they reached out to had no live agents available despite the bot trying to hand over. This resulted in a 10% increase in negative sentiment.

Better translation at scale

A translation that didn’t make sense meant that thousands of people were confused by a voicebot’s greeting message. Analysts were able to dive into conversations at a granular level and rephrase.

Discover unknown bugs

One customer did not realise they were sending hundreds of customers into a handover loop, repeatedly offering an agent but failing to connect. Chatpulse found the issue and the bug was fixed.

See what Chatpulse can find in your data

Chatpulse analyses millions of automated conversations to identify issues that cost organisations time, money and customer trust. Use the platform directly, or combine it with expert-led analysis through a Chatpulse Health Check or Chatpulse Conversational Analytics as a Service.

Book a Chatpulse demo
Explore the Health Check

Built on years of conversational AI expertise

The creators of Chatpulse have over 70 years’ combined experience in conversational AI, from chatbots and virtual assistants to voice and AI agents. This experience has produced proprietary analysis methods protected by a patent.
Read why the Chatpulse patent matters

We are passionate about designing better conversations between machines and humans, but we know how time consuming it can be to uncover a true picture of how well a conversational AI application is performing. We’ve all pored over conversation transcripts, only to wonder if the problem we just saw happened once or is a recurring issue.

So we built the conversational AI analytics platform we wish we all had: Chatpulse. Chatpulse analyses millions of conversations to identify issues, quantify their impact and focus teams on the improvements that matter most.

Pricing based on conversation volume

Chatpulse is designed to analyse conversational data at scale, from hundreds to millions of conversations a day. Its patented analysis methods can process volumes that would not be practical using LLMs alone. Pricing is tailored to the number of conversations processed each month. Contact us to discuss your requirements and arrange a structured evaluation using an agreed sample of your conversational data.

Chatpulse - chatbot analytics workbench indicator metrics

Frequently asked questions

If your question isn’t answered here, please scroll down to talk to the team.

We can discuss a structured evaluation using an agreed sample of your conversational data. The scope and success criteria would be agreed in advance.

At the end of the evaluation, we review the agreed success criteria with you and discuss the appropriate Chatpulse subscription for ongoing use.

Chatpulse is priced according to conversation volume, which can range from hundreds to millions of conversations a day depending on the organisation. We therefore provide a tailored quotation based on the number of conversations you expect Chatpulse to process each month.

Chatpulse combines proprietary software and patent-protected analysis methods with large language models and other neural-network techniques. We use each technology where it adds genuine analytical value, rather than relying on an LLM for every task. This hybrid approach produces more reliable results and allows Chatpulse to analyse much larger datasets than would be practical using LLMs alone.

Chatpulse can uncover insights that benefit developers, designers, operations teams and customer success teams. If your team needs to know what’s happening in your digital customer interactions, Chatpulse can deliver.

We work with a range of clients, from some of the largest technology firms in the world to best-in-class chatbot teams in food, banking and retail. You won’t see their logos here because we have high standards of client confidentiality and discretion.

We have strict data policies in place and are GDPR and EU AI Act compliant. If you do not supply us with redacted data, we will redact PII before any analysis. For more information about how we handle data, please see the Chatpulse Terms of Service, which include details on our data-handling practices within Chatpulse. 

Chatpulse comes with 10 seats as standard. Talk to us if you need more.

Chatpulse uses advanced AI technology, including Large Language Models (LLMs), neural-network-based techniques, Machine Learned (ML) classifiers and proprietary algorithms to identify trends in the words used and associated metadata, including advanced topic analysis and date-based comparisons.

Chatpulse is totally browser-based. There are no plug-ins and it works across all major browsers.

Contact us

Do you have more questions? Our friendly team would love to hear from you.

  • info@thecaicompany.com

  • The CAI Company, Saltford House, High Street, Saltford, Bristol, BS31 3ED, UK.