Chatpulse® gets to the heart of your conversational data

Built by chatbot specialists, Chatpulse offers quantitative and qualitative analysis in one tool, taking the uncertainty out of evaluating your business’s AI conversations.

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Chatpulse® uncovers problems so you can drive solutions

Automated conversations are increasingly important for every business. It’s forecast that there will be 8.4 billion voice assistants by the end of this year (source: Juniper research).

But chat and voice assistants can be hard to get right. Are your conversations solving problems? Or creating them?

Chatpulse is a SaaS tool designed and used by conversational AI specialists to review millions of conversations. With indicators that go beyond traditional KPIs, Chatpulse finds the “needle in the haystack” issues, so you can focus on building world-class conversational AI.

Dive into your data

Chatpulse looks like a business intelligence (BI) reporting tool that’s already been designed and built for you, but its so much more capable than that.

We call it a workbench, because in just one place you can identify and quantify insights, unlock trends, evaluate performance, monitor change, review any individual conversation from your whole dataset, prioritise development, and measure the impact of your changes.

Dashboard just doesn’t cover it!

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  • Identify whether customers that want to buy things are being directed to the right place

  • Delve into your escalated messages to see if they are routed correctly

  • See where there are misrecognised messages from your customers based on semantics (rather than NLU scores)

  • Investigate where and why people are abandoning your bot or dropping off the call

  • Identify the topics that are triggering fallbacks, group related utterances and quantify them so you can prioritise fixes

  • Drill down into specific conversations to truly get to the root cause of an issue

  • Zoom back out to validate how often specific scenarios are taking place

  • Use the tool to measure the success of your changes and demonstrate your impact

Discover actionable insights

Powerful, self-serve conversational analytics workbench to help you uncover, troubleshoot, and size issues with your automated conversations. From high level insights to the granularity of individual messages. Trusted by some of the world’s largest companies.

No more weak spots

Chatpulse surfaces problems that chatbot teams didn’t know existed. Find out hidden issues and fix them fast!

Cutting edge AI

We use a curated selection of the latest AI tools and techniques, from our own software to small and large language models.

Redefine KPIs

Out-of-the-box dashboards and platform analytics don’t always measure the things that matter. Chatpulse tracks the things that do.

Deliver instant answers

Don’t wait for weeks or months to go by to troubleshoot the issues your users are having with your voice/chatbots.

Designed for scale

Chatpulse processes millions of conversations. No matter what size your company, Chatpulse can handle the data at speed.

Data for everyone

Whether you have a team of 2 or 200, Chatpulse allows designers, developers, CX and ops to uncover relevant insights.

Easy to set up

Whether your conversational data comes from a CAI platform, or is stored in a spreadsheet, set-up is quick and easy.

Secure and safe data

We’re experienced in handling data safely and securely for global enterprise companies and are fully compliant with international data legislation.

Tailored to your business

Combine your data points to get to the heart of your issues. Customise according to your business objectives.

Results so far

Routing for success

Chatpulse discovered 31% of one customer’s shipping queries were being misrouted to pre-sales agents. An easy fix to this costly mistake saw a reduction in hundreds of agent calls per month.

What customers really want

Customers wanted a new start on New Year’s Day but the healthy food brand they reached out to suffered a 10% increase in negative sentiment because no agents were available and the chatbot couldn’t resolve their query. Next New Year’s Day, both bot and team will be ready!

Better translation at scale

A translation that failed to make sense to callers meant that thousands of people were confused by a voicebot’s greeting message. Analysts were able to dive into conversations at a granular level and rephrase.

Discover unknown bugs

One customer did not realise they were sending hundreds of customers into a handover loop, repeatedly offering an agent but failing to connect. Chatpulse found the issue and the bug was fixed.

See what Chatpulse can find in your data

Chatpulse is new but already generating insights and saving our customers time and money. Why not come and test us out? Our early clients are getting gold star service as we work to customise the product to their needs.

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Built on years of conversational expertise

The CAI company consists almost entirely of chatbot designers and developers. We have over 70 years experience of working with chatbots and communication.

We are passionate about designing better conversations between machines and humans but we know how time consuming it can be to uncover a true picture of how well a bot is communicating. We’ve all pored over transcripts of conversations, only to wonder if the problematic conversation we just read happened once or is a recurring issue.

So we built the tool we wish we’d all had several years ago: Chatpulse. A tool that processes millions of transcripts, so we an identify issues, judge the scale of problems and prioritise actions with the most ROI.

Pricing is custom fit

Chatpulse is priced according to number of conversations processed. There are no service or implementation fees. Contact us with a rough idea of your monthly automated conversations for a quote and a risk-free trial.

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Frequently asked questions

If your question isn’t answered here, please scroll down to talk to the team.

We are happy to explore the possibility of a free trial for your business, please get in touch with our friendly team to discuss.

As your trial is underway, you’ll have regular access to our team to help you maximise your insights. We’re confident the ROI will speak for itself, but if you wish to end the trial we will close your account.

Transparency is important to us, but we don’t publish pricing because we charge by number of conversations. Our clients are from enterprise companies with high conversation volumes, so this service is not suitable for bots with less than 20,000 conversations a month.

Chatpulse uses a combination of proprietary software, large language models and small language models. Our hybrid approach harnesses AI when it adds value and when it doesn’t, we fall back to human ingenuity.

Chatpulse can uncover insights that benefit developers, designers, operations teams and customer success teams. If your team needs to know what’s happening in your digital customer interactions, Chatpulse can deliver.

We work with a range of clients, from some of the largest technology firms in the world to best-in-class chatbot teams in food, banking and retail. You won’t see their logos here because we have high standards of client confidentiality and discretion.

We have strict data policies in place and are GDPR and EU AI Act compliant. If you do not supply us with redacted data, we will redact PII before any analysis. For more information about how we handle data, see our Data Policy.

Chatpulse comes with 10 seats as standard. Talk to us if you need more.

Chatpulse uses advanced AI technology, including Large Language Models (LLMs), small language models, Machine Learned (ML) classifiers and proprietary algorithms to identify trends in the words used and associated metadata, including advanced topic analysis and date-based comparisons.

Chatpulse is totally browser-based. There are no plug-ins and it works across all major browsers.

Contact us

Do you have more questions? Our friendly team would love to hear from you.

  • info@thecaicompany.com

  • The CAI Company, Saltford House, High Street, Saltford, Bristol, BS31 3ED, UK.