Chatpulse® brings your chatbot analytics to life.

Built for conversational AI, Chatpulse combines quantitative and qualitative analytics to help you understand and improve chatbots, virtual assistants, voice agents and AI agents.

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More than metrics.
Real business impact.

  • Improve customer experience and conversation outcomes
  • Reduce avoidable agent handovers and operational cost
  • Prioritise fixes by scale, impact and business value
  • Measure the effect of improvements over time
  • Give product, CX and operations teams a shared view of performance
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Uncover problems and improve chatbot performance.

Automated conversations are increasingly important for every business, but chat and voice assistants can be hard to get right. Are they solving problems or creating them?

Chatpulse is a SaaS chatbot analytics platform designed and used by conversational AI specialists to review millions of conversations. With indicators that go beyond traditional chatbot performance analytics KPIs, Chatpulse finds the “needle in the haystack”, so you can focus on building world-class virtual assistants.

Go beyond dashboards and explore every conversation.

Chatpulse is chatbot analytics software built for teams that need deeper chatbot performance analytics than standard business intelligence (BI) reporting provides.

Improve chatbot performance by uncovering issues, quantifying their impact and priority, and measuring the outcome of changes.

Chatpulse lets you explore overall trends, topics and journeys, then drill into individual conversations to understand what is happening across your chatbot, virtual assistant, voice agent or AI agent.

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  • Identify whether prospective purchasers are being directed to the right place

  • Focus on escalated conversations to check they are being routed correctly

  • Investigate misrouted or misunderstood intents

  • Identify utterances and overall topics that trigger fallbacks

  • Investigate when and why people abandon the conversation

  • Drill down into specific conversations to really get to the root cause of an issue

  • Zoom out to validate how often specific scenarios occur

  • Measure bot improvements and demonstrate their impact

Discover actionable insights

Chatpulse is conversational AI analytics software designed to help you uncover, troubleshoot, and size issues across your automated conversations. From high-level insights down to individual messages, Chatpulse is trusted by some of the world’s largest companies.

No more weak spots

Chatpulse surfaces problems that chatbot teams didn’t know existed. Find out hidden issues and fix them fast!

Cutting edge AI

Chatpulse uses a selection of the latest AI tools and techniques, from proprietary pipelines to large language models.

Redefine KPIs

Out-of-the-box BI dashboards and platform analytics don’t always measure the things that matter. Chatpulse tracks the things that do.

Deliver instant answers

Don’t wait for weeks or months to troubleshoot the issues your users are having with your voicebot or chatbot.

Designed for scale

Chatpulse processes millions of conversations. No matter how busy your chatbot is, Chatpulse can handle the data at speed.

Data for everyone

Whether you have a team of 2 or 200, Chatpulse allows conversation designers, developers, CX and ops to uncover insights.

Easy to set up

Whether your conversational data comes directly from a CAI platform, or is exported to a spreadsheet, set-up is quick and easy.

Secure and safe data

We’re experienced in handling data safely and securely for global enterprises and are fully compliant with international data legislation.

Tailored to your business

Include custom data points to get to the heart of the issue. Tailor according to your business objectives.

Chatpulse analysis results

Routing for success

Chatpulse discovered 31% of one customer’s shipping queries were being misrouted to pre-sales agents. An easy fix to this costly mistake saw a reduction in hundreds of agent calls per month.

What customers really want

Customers wanted a new start on New Year’s Day, but the healthy food brand they reached out to had no live agents available despite the bot trying to hand over. This resulted in a 10% increase in negative sentiment.

Better translation at scale

A translation that didn’t make sense meant that thousands of people were confused by a voicebot’s greeting message. Analysts were able to dive into conversations at a granular level and rephrase.

Discover unknown bugs

One customer did not realise they were sending hundreds of customers into a handover loop, repeatedly offering an agent but failing to connect. Chatpulse found the issue and the bug was fixed.

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See what Chatpulse can find in your data

Chatpulse is generating insights and saving our customers time and money every day. Why not come and test us out? Our early clients are getting gold star service as we work to customise the product to their needs. Or if you’d like us to analyse your bot performance for you, why not try our Health Check package, a fixed-price service guaranteed to offer ROI.

Built on years of conversational AI expertise

The creators of Chatpulse have over 70 years’ combined experience working with conversational AI, from chatbots and virtual assistants to voice and AI agents.

We are passionate about designing better conversations between machines and humans, but we know how time consuming it can be to uncover a true picture of how well a conversational AI application is performing. We’ve all pored over conversation transcripts, only to wonder if the problem we just saw happened once or is a recurring issue.

So we built the conversational AI analytics platform we wish we all had: Chatpulse. Chatpulse analyses millions of conversations to identify issues, quantify their impact and focus teams on the improvements that matter most.

Pricing is custom fit

Chatpulse is priced according to the number of conversations processed. Contact us with a rough idea of your monthly automated conversations for a quote and a risk-free trial.

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Frequently asked questions

If your question isn’t answered here, please scroll down to talk to the team.

We are happy to explore the possibility of a free trial for your business, please get in touch with our friendly team to discuss.

As your trial is underway, you’ll have regular access to our team to help you maximise your insights. We’re confident the ROI will speak for itself, but if you wish to end the trial we will close your account.

Transparency is important to us, but we don’t publish pricing because we charge by number of conversations. Our clients are from enterprise companies with high conversation volumes, so this service is not suitable for bots with less than 20,000 conversations a month.

Chatpulse uses a combination of proprietary software, large language models and neural-network-based techniques. Our hybrid approach harnesses AI when it adds value and when it doesn’t, we fall back to human ingenuity.

Chatpulse can uncover insights that benefit developers, designers, operations teams and customer success teams. If your team needs to know what’s happening in your digital customer interactions, Chatpulse can deliver.

We work with a range of clients, from some of the largest technology firms in the world to best-in-class chatbot teams in food, banking and retail. You won’t see their logos here because we have high standards of client confidentiality and discretion.

We have strict data policies in place and are GDPR and EU AI Act compliant. If you do not supply us with redacted data, we will redact PII before any analysis. For more information about how we handle data, please see the Chatpulse Terms of Service, which include details on our data-handling practices within Chatpulse. 

Chatpulse comes with 10 seats as standard. Talk to us if you need more.

Chatpulse uses advanced AI technology, including Large Language Models (LLMs), neural-network-based techniques, Machine Learned (ML) classifiers and proprietary algorithms to identify trends in the words used and associated metadata, including advanced topic analysis and date-based comparisons.

Chatpulse is totally browser-based. There are no plug-ins and it works across all major browsers.

Contact us

Do you have more questions? Our friendly team would love to hear from you.

  • info@thecaicompany.com

  • The CAI Company, Saltford House, High Street, Saltford, Bristol, BS31 3ED, UK.