Conversational AI Events

There are some exciting conversational AI events, conferences and webinars taking place, and these are the ones that you’ll find us at.

From Data to Impact: Measuring Agent Success in the Generative AI Era​

  • Location: Online
  • Date: 20 November 2025
  • Time: 3pm GMT / 4pm CET
  • Type: Webinar​​
  • Hosts: Darren Ford, Founder & CEO, The CAI Company and Hans van Dam, Founder & CEO, Conversation Design Institute
Register for a webinar with Darren Ford and Hans van Dam on measuring Agent Success in the Generative AI Era

Join Darren Ford and Hans van Dam on 20th November, and take your AI assistant to the next level

Unlock value from your conversational data to supercharge the performance of your AI assistant.

If your AI assistant delivers mixed results, you’re not alone. Many teams design great conversations but lack the data to know what really works. 

 This session shares honest, practical lessons from The CAI Company’s journey supporting large-scale deployments – and subsequently developing Chatpulse. Expect field-tested insights, actionable frameworks, and a better understanding of how to measure conversational AI the right way.

Join this live webinar and gain practical strategies to turn conversational data into actionable insights, whether you’re launching your first assistant or optimising an existing deployment.


Beyond Boundaries Global Festival​

  • Location: Maritime Museum of Barcelona
  • Date: 28-30 April 2026
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford, Alice Kerly, Mike Read, Tor Park

Beyond Boundaries is a two-day Global event for generative AI and conversational AI professionals

Created by CDI Foundation events, Beyond Boundaries takes conversational AI to new heights, forges connections beyond our screens, celebrates our community and breaks down the barriers between people, organisations and technologies.

We’ll be presenting, and you will also be able to find us in exhibition area – come and say hi and find out more about Chatpulse if you’re there too!

Conversational AI Success with Chatpulse

  • Location: Online
  • Type: On-Demand Webinar​​
  • Presenters: Darren Ford & Mike Read
Automated conversations are increasingly important for savvy businesses. But chat and voice assistants aren’t easy get right. Are your conversations solving problems – or inadvertently creating them?

Chatpulse is a SaaS bot analytics tool designed and used by conversational AI specialists to review millions of conversations. With indicators that go beyond traditional KPIs, Chatpulse finds the “needle in the haystack” issues, so you can focus on building world-class conversational AI.

Watch this session for a review of the current state of play when it comes to conversational AI, and (most importantly) how to enhance your bot or virtual assistant to exceed expectations – and deliver exceptional cost savings and ROI.

Chatpulse understands conversational data, swiftly surfacing the scale of any individual issue, highlighting improvements that matter – when it comes to providing exceptional service for your customers as well as benefiting the bottom line.

  • How do you know how well your virtual assistant is doing? Common challenges when it comes to conversational AI.
  • Get to the heart of your conversational data, generate actionable insights and deliver value with Chatpulse. See it it action with this demo.
  • Q&A


Take Your Conversational AI to the Next Level​

  • Location: Online
  • Type: On-Demand Webinar​​
  • Presenters: Darren Ford & Mike Read

Use of conversational artificial intelligence is growing as savvy organisations look to improve customer service, reduce costs and offer the best possible experience for users.

But chat and voice assistants can be hard to get right. Are these conversations solving problems? Or creating them? Join us as we delve into how to enhance your bot or virtual assistant to exceed expectations – and deliver exceptional cost savings and ROI

  • Just a 1% improvement in handover rates could save £250,000 per year for an organisation with 500,000 conversations per month
  • A 5% increase in containment could save £300,000 per year on a virtual agent or chatbot that has 100,000 conversations a month where the cost per agent call is £5

To get to the heart of your conversational data and identify how your organisation can prioritise enhancements and drill down into every single conversation, Chatpulse is here. Leverage the qualitative as well as quantitative data behind conversational AI to

  • enhance customer satisfaction
  • improve operational efficiency
  • save money


How Do You Assess Bot Performance?​

  • Location: Online
  • Type: On-Demand Webinar​​
  • Presenters: Lucy Davis & Mike Read

If you work in Conversational AI, you know how important it is to measure bot performance. Yet there’s a lack of information on how other organisations go about it, best practices and standard tooling; it’s not easy to benchmark your results – or find out what your peers are doing.

– What indicators are important?
– What’s a reasonable regularity to be checking your performance data?
– What tools do you use to monitor performance?

Just how do you assess bot performance effectively? We decided to find out and conducted some research and a survey earlier this year.

Watch our webinar to discover what we found out. We share the current state of play when it comes to conversational AI, information on teams that are responsible for virtual assistants, and (most importantly) how to enhance your bot or virtual assistant to exceed expectations and deliver exceptional cost savings and ROI.

 

Big Data LDN 2025​

  • Location: Olympia London
  • Date: 24-25 September 2025
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford

Big Data LDN is the UK’s leading data, analytics & AI event. The event provides the data community with the opportunity to discuss their business requirements with leading technology vendors and hear from expert speakers in the conference programme.

Darren Ford holding The CAI Company and Chatpulse branded chocolate

Darren was there to advise on how you can get the best from your conversational data – and how to identify actionable insights. Plus sharing our chocolate!

If you’d like to arrange a chat with Darren email him: darrenf@thecaicompany.com or find him on LinkedIn

 

 

 


European Chatbot and Conversational AI Summit

  • Date: 19th-20th March​ 2025
  • Location: John McIntyre Conference Centre, Edinburgh University, Scotland
  • Type: Conference & Exhibition​​
  • Attendees: Darren Ford, Alice Kerly and Zane Indane

We had a great time seeing our conversational AI peers, friends and innovators at an informative event. Some really insightful sessions – and the chance for us to talk about our CAI Health Check and new analytics tool, Chatpulse