Chatpulse®
Managed Service

Combine Chatpulse’s patented analysis methods with the judgement of experienced conversational AI specialists, without building a dedicated analysis team. Focus on the results and what you can do for your customers.

We investigate proactively, using experience across conversational AI projects to recognise patterns and explore problems that headline metrics may overlook.

We learn your intended journeys, business rules, and objectives. That knowledge builds over time, helping us interpret new findings in the context of your service and goals.

We undertake the investigation, establish the scale of findings, and prepare the evidence. Your team contributes context and decides which improvements to make.

Prioritise findings against the outcomes you care about, such as successful self-service, fewer avoidable transfers, and lower customer effort.

Your recurring report covers three areas. In review meetings, we discuss the findings with your team and agree what needs attention.

New findings from your conversations, explaining what is happening, how often it occurs, its business significance, and recommended next steps.

Follow agreed issues over time. Compare performance before and after changes to routing, dialogue, or handovers, where the data allows.

Investigations shaped by your questions: review a customer journey, assess a suspected problem, or quantify the effect of a particular prompt or handover.

A useful finding connects the customer’s experience to its scale, business significance, and the action worth considering.

Illustrative example · fictional dialogue

Customer
“I need to change the delivery address for my order.”

Assistant
“How can I help you with your order?”

Customer
“I want it sent to a different address.”

Assistant
“Please tell me what you need help with.”

The conversation reveals repeated effort. Analysis establishes whether this is an isolated case or a recurring problem.

Find other conversations where customers are asked to repeat a clear request. Measure how often this happens and compare abandonment and handover patterns.

Assess customer effort and potential avoidable support demand. Estimate financial impact where suitable data and agreed cost assumptions are available.

Recommend reviewing how the initial request is recognised, then track whether the resulting changes reduce repetition.

We start by agreeing what success looks like, then establish a regular cycle of analysis and review.

Understand your application, intended journeys, business goals, and initial priorities.

Agree the transcripts, metadata, data handling requirements, and scope of analysis.

Our specialists investigate the conversations and discuss findings and recommendations with your team.

Assess agreed changes and refine the priorities for the next reporting cycle.

Offer recurring analysis without building a specialist analysis function in-house. Bring findings to service reviews, identify opportunities for improvement, and demonstrate the effect of changes you deliver.

We agree the analysis priorities, reporting process, and stakeholder engagement with you. Your organisation remains the lead for the customer relationship and coordinates delivery with us.

Where suitable arrangements are in place, customers can procure the service through their existing provider agreement.