If you work in Conversational AI, you know how important it is to measure bot performance.
However, you’ll also know there’s a lack of information on how organisations are doing it, best practices and standard tooling; it’s hard to benchmark your results – or find out what your peers are doing. What indicators are important? What’s a reasonable regularity to be checking your performance data? What tools do you use to monitor performance? Just how do you assess bot performance effectively?
That’s why here at The CAI Company we decided to conduct a survey to understand how companies are assessing bot performance. We’ll share these results with the broader CAI community.
So, how do companies measure bot performance? Let’s find out together! We would love to hear from you, the CAI community.
Please would you share your thoughts and ideas on approach in this survey? We know you get asked stuff like this all the time, but here’s why this one is worth filling out:
1. We’ll share the insights: The results will be compiled into a comprehensive report, and contributors will get first access to the findings. You will be emailed with the report and have access to valuable insights ahead of the curve
2. Win an Apple Watch! 🍏⌚: As a thank you for your time, you’ll be entered into a prize draw to win an Apple Watch! We’ll be doing the draw on Blue Monday, so someone is going to get a big cheering up 😊
Fill out the survey below or you can follow this link: Bot Analytics Survey (it’s just 20 questions, most of which are multiple choice, and shouldn’t take more that 5 minutes).
A few important things we need to tell you: The prize draw will be held on 20th January 2025 by The CAI Company, Saltford House, High Street, Saltford, Bristol, BS31 3ED using a random name picker. Only emails with business domains will be entered into the draw. For the report, only anonymised aggregated results will be shared outside The CAI Company and not your email, name or any company information you provide.
Thanks in advance for your help, we look forward to sharing the results! And best of luck with the Apple Watch prize draw.
