If you are keen to optimise the performance of your chat bots and virtual assistants, this is how you can check that your bot is performing as expected and ensure enhancements deliver value: with Chatpulse.

 

Conversational AI enables businesses to provide high-quality customer service that’s relevant, personalised – and also highly scalable. 

Best practice when it comes to conversational AI includes regular monitoring of key performance indicators (KPIs) based on business objectives, refining algorithms and responses as new information is added, and acting on data analysis; continuous optimisation is key to the ongoing success of your chatbot or virtual assistant. 

 

3 reasons to optimise and improve the performance of your conversational AI: 

  • Increase customer satisfaction with swift, accurate and relevant assistance 
  • Save money with improved automations 
  • Improve efficiency; enable human agents to focus on more complex tasks 

Just a 2% improvement in resolution would save £500,000 per year for an organisation with 500K conversations per month

Business Intelligence (BI) tools offer insight into structured data and measured KPIs, but what about conversations from sources that structure data differently? And whilst BI is great for monitoring what it’s been set up to measure, strategies to keep track of known issues don’t always surface new ones. Or indeed indicate the scale of the issue. 

 

What if you could really get to the heart of your conversational data, with quantitative and qualitative bot analysis in one tool, giving you in-depth insights into your organisation’s AI conversations and voice of the customer? With Chatpulse you can. 

Chatpulse is a SaaS bot analytics tool designed and used by conversational AI specialists to review millions of conversations. With indicators that go beyond traditional KPIs, Chatpulse finds the “needle in the haystack” issues, so you can focus on building world-class conversational AI. 

 

Use Chatpulse to:  

  • Identify whether customers are being directed to the right place 
  • Delve into your escalated messages to see if they are routed correctly 
  • See where there are misrecognised messages from your customers based on semantics (rather than only NLU scores) 
  • Investigate where and why people are abandoning your bot or dropping off the call 
  • Identify the topics that are triggering fallbacks, group related utterances and quantify them so you can prioritise fixes 
  • Drill down into specific conversations to truly get to the root cause of an issue 
  • Zoom back out to validate how often specific scenarios are taking place 
  • Measure the success of your changes – and demonstrate your impact 

 

Chatpulse helped the team discover that user blank inputs (where a voice assistant did not detect an input) were 9% – much higher than thought 

 

We understand that when it comes to technology decisions due diligence is paramount. It makes sense to make sure that you invest in solutions that will deliver on promises, expectations – and benefit the bottom line.  

That’s why we set up the Conversational AI Health Check package

In just 2 weeks we will evaluate the performance of your conversational AI; quickly understand how your virtual assistant is doing, and more importantly identify gaps and priorities with the CAI Health Check. 

This fixed price package delivers a comprehensive performance report (based on insights from Chatpulse, and analysis by our expert CAI consultants), and includes a list of top 5 actionable insights – prioritised in order of the money they will save you, or value they can add to your business. 

Money back guarantee: If the CAI Health Check does not provide insights and recommendations that are worth more than the cost, you can have your money back! 

The Health Check is for 3 months of data up to a maximum of 500k conversations. We are fully compliant with European and US regulations, and as a first step we redact private data (PII). The package includes producing your report with findings and recommendations, along with a workshop to review it all. The package is priced at £9,000 GBP, €10,500 EURO or $11,500 USD plus any applicable sales tax. 

 

0.3% reduction in Handovers will pay for Chatpulse

 

If you’d like to: 

  • Find out more about what the Health Check package can do for your business 
  • Get a sample report 
  • Receive a PDF about the Health Check or 
  • Talk to a member of the team

Please fill out your details and we’ll be in touch.