Monitoring Virtual Assistants: A Playbook for Effective, Scalable and Meaningful Measurement Virtual assistants are no longer peripheral tools; they are central to customer engagement, acting as the digital front door [...]
Responsible Conversational AI: Building Ethical, Trustworthy, and Safe Systems can be downloaded as a PDF if you prefer Artificial Intelligence (AI) is evolving rapidly, and it is increasingly embedded into [...]
A snapshot of the ways virtual assistant performance is measured, conversational AI industry trends, and valuable insight into real-world practices. In 2025, effective bot performance assessment is as important as [...]
