Agentic Conversational AI: What It Really Means (and Where It’s Misunderstood)
If you work anywhere near AI or automation, you’ll have noticed the huge growth in the use of the term agentic AI. It’s sometimes described as the next evolution of [...]
Alice Kerly Beyond Boundaries 2026 Speaker
Twenty Years of Conversational AI: Lessons from the Field Conversational AI has seen huge changes in the field, not least in the past 5 or so years. However, some of [...]
HelloFresh Customer Story
About HelloFresh HelloFresh is a leading global recipe and meal box delivery service. Fresh ingredients and never frozen, fully prepared meals are delivered directly to customers' doorsteps ready to cook, [...]
Conversational AI 2025: Predictions vs Reality
Around this time last year, we posted a blog asking what the future would hold for Conversational AI in 2025. Here’s where we look back and see what happened versus [...]
Chatpulse FAQs
Your questions on Chatpulse answered The team here at The CAI Company consists almost entirely of chatbot designers and developers. People passionate about designing better conversations between machines and humans; [...]
Delivering Successful Conversational AI projects
How Conversational AI Implementation Differs from Traditional Technology Delivery Delivering successful Conversational AI projects is our passion. Here we discuss where these differences come from, and why that makes CAI [...]
Conversational AI FAQs
Conversational AI is constantly evolving and the concept can feel abstract to many. At The CAI Company, we hear and answer questions every day. So we've compiled straightforward, practical answers [...]
Monitoring, Measurement and Analysis of Virtual Assistants
Monitoring Virtual Assistants: A Playbook for Effective, Scalable and Meaningful Measurement Virtual assistants are no longer peripheral tools; they are central to customer engagement, acting as the digital front door [...]
Big Data LDN 2025
Big Data LDN 2025... or AI LDN? Last month our CEO, Darren Ford, headed to Big Data LDN 2025. Big Data LDN is the UK’s leading data, analytics & AI [...]
Advanced AI Chatbot Analytics Solution: Chatpulse
New Advanced AI Chatbot Analytics Solution Chatpulse gets to the heart of conversational data with qualitative as well as quantitative analysis Bristol, 1st September 2025 The CAI Company is pleased [...]