How can you optimise the performance of your chat bots and virtual assistants?
If you are keen to optimise the performance of your chat bots and virtual assistants, this is how you can check that your bot is performing as expected and ensure [...]
Take Your Conversational AI to the Next Level. On Demand Webinar
Take Your Conversational AI to the Next Level Location: Online Type: On-Demand Webinar Presenters: Darren Ford & Mike Read Use of conversational artificial intelligence continues to grow at pace as savvy organisations look to [...]
Responsible Conversational AI: Building Ethical, Trustworthy, and Safe Systems
Responsible Conversational AI: Building Ethical, Trustworthy, and Safe Systems can be downloaded as a PDF if you prefer Artificial Intelligence (AI) is evolving rapidly, and it is increasingly embedded into [...]
Bot Performance Assessment 2025: Trends, Practices and Limitations
A snapshot of the ways virtual assistant performance is measured, conversational AI industry trends, and valuable insight into real-world practices. In 2025, effective bot performance assessment is as important as [...]
Cyber Essentials Certificate of Assurance
Security – cyber and otherwise – is of paramount importance to us at The CAI Company. Indeed, services we provide include governance as part of an effective strategy and GDPR [...]
How Do You Assess Bot Performance? On Demand Webinar
How Do You Assess Bot Performance? Location: Online Type: On-Demand Webinar Presenters: Lucy Davis & Mike Read If you work in Conversational AI, you know how important it is to measure bot performance. Yet [...]
Reflections from the European Chatbot Summit 2025
Some of the team attended the European Chatbot and Conversational AI Summit 2025 to catch up with industry peers, join some informative sessions and get stuck into our favourite topic: [...]
Could you uncover £300k savings in your virtual assistant?
If your virtual assistant resolves less than 80% of your conversations, you’re sitting on a goldmine of opportunity and could enhance the performance of your conversational artificial intelligence The use [...]
European Chatbot and Conversational AI Summit 2025
Next week (19th - 20th March) we’ll be heading up to Edinburgh for the European Chatbot and Conversational AI Summit and we can’t wait! The European Chatbot & Conversational AI [...]
What Does the EU AI Act Mean for Conversational AI?
You may well be aware of the EU AI Act, the world’s first comprehensive artificial intelligence law. Dr Alice Kerly has been investigating how this will affect the Conversational Artificial [...]