Anyone in the business of monitoring conversational assistants or bots will be used to keeping a keen eye on performance metrics. Whether it’s being alert to outages or handover spikes [...]
There’s no denying that Large Language Models (LLMs), such as OpenAI’s GPT series, have a huge part to play in the growing conversational AI landscape. There have been countless posts [...]
In this article on conversation design, we’ll look at the subject of lengthy inbound messages, and some practical ways for bots to handle them better. One of the many things [...]
Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants, or how they can go about measuring virtual assistant CSAT. For [...]
Businesses are going through a transformation of adopting Conversational Artificial Intelligence (CAI) at pace, but not always focussing on business value for success with CAI. The speed of adoption has [...]
What is conversational AI? Conversational Artificial Intelligence (CAI) is a form of Interactive Artificial Intelligence that enables a humanlike dialogue between a person and computer system. It could be a [...]
