How Do You Assess Bot Performance? Location: Online Type: On-Demand Webinar Presenters: Lucy Davis & Mike Read If you work in Conversational AI, you know how important it is to measure bot performance. Yet [...]
Some of the team attended the European Chatbot and Conversational AI Summit 2025 to catch up with industry peers, join some informative sessions and get stuck into our favourite topic: [...]
If your virtual assistant resolves less than 80% of your conversations, you’re sitting on a goldmine of opportunity and could enhance the performance of your conversational artificial intelligence The use [...]
Next week (19th - 20th March) we’ll be heading up to Edinburgh for the European Chatbot and Conversational AI Summit and we can’t wait! The European Chatbot & Conversational AI [...]
You may well be aware of the EU AI Act, the world’s first comprehensive artificial intelligence law. Dr Alice Kerly has been investigating how this will affect the Conversational Artificial [...]
Our Commitment to Good Employment: Dr Alice Kerly Shares Why We've Joined the Good Employment Charter We're excited to announce that The CAI Company is a supporter of the Good [...]
In this blog post Mike Read, Product Manager here at The CAI Company, shares his experiences of AI as it starts to become part of every day of working life. [...]
We don’t have an abundance of crystal balls at The CAI Company, but things are so exciting in the world of conversational AI right now, we thought we’d take ourselves [...]
When it comes to Artificial Intelligence (AI), chatbots make up the largest category of global AI software products(1). The global conversational AI market size accounted for USD 15.5 billion in [...]
If you work in Conversational AI, you know how important it is to measure bot performance. However, you’ll also know there’s a lack of information on how organisations are doing [...]
