You may well be aware of the EU AI Act, the world’s first comprehensive artificial intelligence law. Dr Alice Kerly has been investigating how this will affect the Conversational Artificial [...]

Our Commitment to Good Employment: Dr Alice Kerly Shares Why We've Joined the Good Employment Charter   We're excited to announce that The CAI Company is a supporter of the Good [...]

In this blog post Mike Read, Product Manager here at The CAI Company, shares his experiences of AI as it starts to become part of every day of working life.  [...]

We don’t have an abundance of crystal balls at The CAI Company, but things are so exciting in the world of conversational AI right now, we thought we’d take ourselves [...]

When it comes to Artificial Intelligence (AI), chatbots make up the largest category of global AI software products(1). The global conversational AI market size accounted for USD 15.5 billion in [...]

If you work in Conversational AI, you know how important it is to measure bot performance.   However, you’ll also know there’s a lack of information on how organisations are doing [...]

What’s The Conversational AI Podcast all about?  The Conversational AI Podcast tracks news and insights from across the Conversational AI marketplace; it’s a sister publication to the Conversational AI News [...]

Imagine this: You're excited to roll out a funky new enhancement to your conversational AI system. But shortly after deployment, customers start complaining about issues they never encountered before. As [...]

Anyone in the business of monitoring conversational assistants or bots will be used to keeping a keen eye on performance metrics. Whether it’s being alert to outages or handover spikes [...]

There’s no denying that Large Language Models (LLMs), such as OpenAI’s GPT series, have a huge part to play in the growing conversational AI landscape. There have been countless posts [...]