If you work in Conversational AI, you know how important it is to measure bot performance.   However, you’ll also know there’s a lack of information on how organisations are doing [...]

What’s The Conversational AI Podcast all about?  The Conversational AI Podcast tracks news and insights from across the Conversational AI marketplace; it’s a sister publication to the Conversational AI News [...]

Imagine this: You're excited to roll out a funky new enhancement to your conversational AI system. But shortly after deployment, customers start complaining about issues they never encountered before. As [...]

Anyone in the business of monitoring conversational assistants or bots will be used to keeping a keen eye on performance metrics. Whether it’s being alert to outages or handover spikes [...]

There’s no denying that Large Language Models (LLMs), such as OpenAI’s GPT series, have a huge part to play in the growing conversational AI landscape. There have been countless posts [...]

In this article on conversation design, we’ll look at the subject of lengthy inbound messages, and some practical ways for bots to handle them better. One of the many things [...]

Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants, or how they can go about measuring virtual assistant CSAT. For [...]

Businesses are going through a transformation of adopting Conversational Artificial Intelligence (CAI) at pace, but not always focussing on business value for success with CAI. The speed of adoption has [...]

What is conversational AI? Conversational Artificial Intelligence (CAI) is a form of Interactive Artificial Intelligence that enables a humanlike dialogue between a person and computer system.  It could be a [...]