Exploring the Potential of LLMs for Intent Recognition
There’s no denying that Large Language Models (LLMs), such as OpenAI’s GPT series, have a huge part to play in the growing conversational AI landscape. There have been countless posts [...]
Keeping it Brief in Conversation Design – When Less is More in CAI
In this article on conversation design, we’ll look at the subject of lengthy inbound messages, and some practical ways for bots to handle them better. One of the many things [...]
Measuring Virtual Assistant CSAT
Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants, or how they can go about measuring virtual assistant CSAT. For [...]
Set Your Compass to Business Value for Success with CAI
Businesses are going through a transformation of adopting Conversational Artificial Intelligence (CAI) at pace, but not always focussing on business value for success with CAI. The speed of adoption has [...]
What is Conversational Artificial Intelligence?
What is conversational AI? Conversational Artificial Intelligence (CAI) is a form of Interactive Artificial Intelligence that enables a humanlike dialogue between a person and computer system. It could be a [...]