The CAI Company is the creator of Chatpulse®, the chatbot analytics platform that helps teams get to the heart of their conversational data.
Chatpulse enables teams to explore their chatbot data at scale, find answers, and uncover issues. Its metrics and indicators go beyond traditional BI reporting and KPI measurements.
Alongside continually developing new chatbot analytics capabilities within Chatpulse, our conversational AI specialists can help analysts get the most from the platform or carry out in-depth analysis on their behalf.
FEATURED ARTICLES
WHO WE’VE WORKED WITH
The CAI Company has decades of direct, hands-on experience working on conversational AI projects for leading brands across all sectors.
LATEST BLOG POSTS
Bot Performance Assessment 2025: Trends, Practices and Limitations
A snapshot of the ways virtual assistant performance is measured, conversational AI industry trends, and valuable insight into real-world practices. In 2025, effective bot performance assessment is as important as [...]
Cyber Essentials Certificate of Assurance
Security – cyber and otherwise – is of paramount importance to us at The CAI Company. Indeed, services we provide include governance as part of an effective strategy and GDPR [...]
How Do You Assess Bot Performance? On Demand Webinar
How Do You Assess Bot Performance? Location: Online Type: On-Demand Webinar Presenters: Lucy Davis & Mike Read If you work in Conversational AI, you know how important it is to measure bot performance. Yet [...]
OUR CONVERSATIONAL AI CONSULTING SERVICES
STRATEGY
Ensure your program is defined and organisationally aligned to deliver the utmost value.
DESIGN
Conversational and solution design to maximise business impact and scale.
IMPLEMENTATION
Years of Conversational AI experience and best practice to mitigate risk and build a world class experience.
MAINTENANCE
Proven approaches to rejuvenate your solution and boost results.