The CAI Company is the creator of Chatpulse®, the chatbot analytics platform that helps teams get to the heart of their conversational data.
Chatpulse enables teams to explore their chatbot data at scale, find answers, and uncover issues. Its metrics and indicators go beyond traditional BI reporting and KPI measurements.
Alongside continually developing new chatbot analytics capabilities within Chatpulse, our conversational AI specialists can help analysts get the most from the platform or carry out in-depth analysis on their behalf.
FEATURED ARTICLES
WHO WE’VE WORKED WITH
The CAI Company has decades of direct, hands-on experience working on conversational AI projects for leading brands across all sectors.
LATEST BLOG POSTS
Exploring the Potential of LLMs for Intent Recognition
There’s no denying that Large Language Models (LLMs), such as OpenAI’s GPT series, have a huge part to play in the growing conversational AI landscape. There have been countless posts [...]
Keeping it Brief in Conversation Design – When Less is More in CAI
In this article on conversation design, we’ll look at the subject of lengthy inbound messages, and some practical ways for bots to handle them better. One of the many things [...]
Measuring Virtual Assistant CSAT
Clients frequently ask us for guidance on the best way to collect customer satisfaction feedback for their virtual assistants, or how they can go about measuring virtual assistant CSAT. For [...]
OUR CONVERSATIONAL AI CONSULTING SERVICES
STRATEGY
Ensure your program is defined and organisationally aligned to deliver the utmost value.
DESIGN
Conversational and solution design to maximise business impact and scale.
IMPLEMENTATION
Years of Conversational AI experience and best practice to mitigate risk and build a world class experience.
MAINTENANCE
Proven approaches to rejuvenate your solution and boost results.